Return Policy & Guidelines

NOTE:  Our spices & herbs are sourced from all over the world, therefore we cannot claim them as organic or non-GMO.

RETURNS:  We are sorry but due to Federal and State regulations, we cannot accept returns on food items.  However, if you are not satisfied with any product or service, please call our customer service department and have your invoice number available.  All sales are final after 15 days of receipt.

ON ALL NON-FOOD ITEMS:  With your receipt, refunds can be issued in the form of payment by which the purchase was made.  Credit cards will be refunded on the card used for the purchase.  Checks will be refunded after 15 days of purchase, or a product exchange or store credit if presented before 15 days of purchase.  If the returned item was used to qualify the purchase for a promotional offer, the cost of the promotional item will be deducted from the refunded amount.  Free promotional items and gift cards are not returnable. Without a receipt, returns will be accepted as a product exchange or store credit.  Any items offered as a free promotion cannot be returned.

REORDER POLICY:  We do not backorder out of stock items.   Customers are responsible for paying the freight on reordered items.

DAMAGED MERCHANDISE:  If you receive a damaged box or damaged merchandise inside, call our customer service department and they will assist you.

PRIVACY STATEMENT:  All customer data is kept stricly confidential.  We do not sell, rent, or distribute our customerr's information with anyone.  Credit card information is not kept on file with our company.  This information is destroyed once the purchase is verified.  On future additional orders, your credit card information must be resubmited.

COMMERCIAL PRICING:  You must set up an online account to receive commercial pricing at Michlitch.  You must also fill out a RESALE CERTIFCATE form to be on file with our company.  Please call customer service at 509-624-1490 and we will either mail or fax you that form.  When this is done, we will assign you a commercial price level.  Please Note:  Commercial prices will not be reflected on internet orders but, will be adjusted in our office before the order is shipped, or you may call your order in and receive your price level quote.